FAQ
Frequently asked questions
Straight answers about plans, payment, delivery and setup. If your question is not covered here, contact support with your order reference.
What is Strong 8K IPTV?
Strong 8K IPTV is a subscription-based IPTV service delivered over the internet. You choose a plan, complete payment online, and receive your access credentials by email so you can watch on a supported device using a compatible player app.
Which devices are supported?
You can watch on Amazon Fire TV Stick, Samsung and LG smart TVs, Android TV devices and boxes, Apple TV and iOS devices, PCs, and MAG set-top boxes. Each device has a step-by-step setup guide on this site.
How do I receive my subscription after paying?
After payment is confirmed, our team prepares your account manually and emails your credentials within 12 hours. Check your inbox and spam folder for delivery and setup instructions.
Which payment methods do you accept?
Pay with cryptocurrency through NOWPayments, or choose Debit Card / Credit Card to request a secure payment link by email, usually within 30 minutes. Card payment takes place after that link arrives. Review the amount before paying.
How long does activation take?
Allow up to 12 hours after payment confirmation for credentials by email. For card orders, the payment link is prepared first, usually within 30 minutes; the activation window starts after payment is confirmed.
What internet speed do I need?
As a general guideline, streaming HD content comfortably uses around 10 Mbps and higher-resolution streams need more. A stable wired or strong Wi-Fi connection gives the best experience.
Can I use the service on more than one device?
Plans include a connection allowance. Choose the single or multi-room option at checkout depending on how many screens you want to use at the same time.
Which player apps do I need?
It depends on your device. Compatible options include TiviMate on Android TV devices, the Strong 8K player apps on Firestick and Android TV, iMPlayer Mobile on Android phones and tablets, and UHF on iPhone, iPad and Apple TV. Some player apps or premium features require a separate payment. Our setup guides walk through installation and configuration for each device.
What is your refund policy?
Refund conditions are described on our refund policy page, including what happens if your order cannot be delivered. Please read it before purchasing.
How do I get help if something does not work?
Email our support address with your order reference and a description of the problem. Include your device and player app so we can help faster.