Support
Contact support
Reach us by email or WhatsApp. Include your order reference (for example 8KS-2026-000123) and we can help right away.
Email support
For orders, payment questions, delivery issues or setup help, email us and we will get back to you. Including your order reference avoids delays.
WhatsApp support
Prefer chatting? Message us on WhatsApp for quick questions about your order, payment or setup — we usually reply within a few hours.
What to include
Your order reference
Shown in your order emails (format: 8KS-…). This is the fastest way for us to find your order.
The email you ordered with
So we can match the order to your message.
Your device and player app
For example 'Firestick with TiviMate' — plus any error message you see, for setup questions.
Before you write
Many questions are already answered: see the FAQ, the setup guides or the refund policy.